Shipping policy

We are committed to providing clear and reliable shipping services. This Shipping Policy explains our shipping coverage, shipping rates, order processing times, estimated delivery times, and how we handle shipping-related issues.

1. Shipping Coverage

We currently ship throughout the United States.

All orders are subject to the shipping rates and delivery terms outlined below.

2. Shipping Rates

Shipping costs are calculated based on the total product value of each order:

  • Orders under $90: $8 shipping fee.
  • Orders of $90 or more: Free shipping.

Shipping fees apply per order, not per individual item.

Applicable shipping charges will be clearly displayed at checkout. We do not charge additional shipping fees that have not been disclosed before purchase.

3. Order Processing Time

Orders are typically processed within 1–3 business days after confirmation.

Order processing includes order verification, product preparation, and shipping arrangements.

Business days are Monday through Friday, excluding applicable public holidays.

Order processing time is separate from the actual shipping transit time.

4. Order Cut-Off Time

Our daily order cut-off time is 6:00 PM Eastern Time (ET).

  • Orders placed and successfully confirmed before 6:00 PM ET, Monday through Friday, begin processing that day.
  • Orders placed at or after 6:00 PM ET begin processing on the next business day.
  • Orders placed on weekends or applicable public holidays begin processing on the next business day.

The standard processing time remains 1–3 business days.

5. Shipping Carriers & Delivery Time

We use the following shipping carriers:

  • FedEx
  • UPS
  • DHL

Estimated shipping transit time: 7–12 business days.

Transit time begins when your order is shipped and handed over to the carrier. It does not include the 1–3 business days required for order processing.

Under normal circumstances, the estimated total time from the start of order processing to delivery is approximately 8–15 business days.

These are estimated timeframes, not guaranteed delivery dates. Severe weather, public holidays, carrier network disruptions, and other circumstances may affect delivery times.

If your order has not arrived within the estimated delivery period, please email hello@lucairleon.com with your order number so we can assist you.

6. Taxes, Duties & Customs Clearance

All applicable taxes are included in the displayed product prices.

Customers will not be required to pay additional taxes that were not disclosed before purchase, either at checkout or upon delivery.

If an order requires customs clearance, the designated shipping carrier will handle the necessary procedures according to the applicable shipping arrangements.

We will cover any applicable customs clearance costs. Customers will not be required to pay additional import duties or customs clearance fees.

7. Order Tracking

Once your order has shipped, we will send a shipping confirmation email to the email address provided at checkout.

The notification will include an available tracking number or tracking link so you can monitor your shipment.

Tracking information may take some time to appear or update in the carrier's system.

If you do not receive tracking information or your tracking status has not updated for an extended period, please contact hello@lucairleon.com.

8. Damaged or Lost Packages

Damaged Items

If your item arrives damaged during shipping, please contact us as soon as possible.

Include your order number, a description of the damage, and relevant photographs when available.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.

For confirmed shipping-related damage, you will not be responsible for return shipping or handling fees.

Lost Packages

If your package is lost in transit, please contact us for assistance.

We will investigate the issue using tracking information and the carrier's findings.

For confirmed shipping losses, we will provide a replacement shipment, refund, or another reasonable resolution in accordance with applicable law and the circumstances.

For additional information, please refer to our Return, Exchange & Refund Policy.

9. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at hello@lucairleon.com.

We will make reasonable efforts to accommodate requests before an order reaches a stage where changes can no longer be made.

Once an order has shipped, changes to shipping information may be subject to carrier restrictions.

Returns for shipped orders are handled according to our Return, Exchange & Refund Policy.

10. Shipping Address & Responsibilities

Please ensure that your recipient name, shipping address, and contact information are accurate and complete before placing an order.

If you notice an error in your shipping details, please contact us as soon as possible.

Address changes after shipment may be restricted by the carrier.

For delivery issues caused by incorrect or incomplete address information, we will assist based on the circumstances and applicable law. We will not automatically charge undisclosed additional fees.

If a delivery error is caused by us or the shipping carrier, we will help resolve the issue without unfairly shifting responsibility to you.

11. Shipping Delays & Delivery Issues

We make reasonable efforts to ship orders within our stated processing time and estimated delivery timeframe.

If we cannot ship your order within the promised shipping period, we will provide notice as required by applicable U.S. consumer protection rules and, where required, offer you the choice to agree to the delay or cancel your order and receive a prompt refund.

If your shipment is damaged, lost, or affected by another delivery issue, please contact us for assistance.

We will review the situation and provide an appropriate resolution in accordance with our Return, Exchange & Refund Policy and applicable law.

12. Contact Us

If you have questions about order processing, shipping rates, delivery times, or tracking information, please contact us.

Address: 3835 Reid St #9A, Palatka, FL 32177, United States
Telephone: +1 (386) 274-6183
Email address: hello@lucairleon.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)