Order Cancellation Policy
We understand that you may need to cancel an order after placing it. This policy explains our cancellation conditions, request process, and refund arrangements so you know what to expect at each stage of your order.
1. Order Cancellation Eligibility
Orders Not Yet Shipped
If your order has not yet shipped, you may contact us to request a cancellation.
Once we receive your request, we will verify your order status and process eligible cancellation requests as promptly as possible.
Successfully canceled orders that have not shipped do not require you to wait for delivery, and no cancellation fees will apply.
Orders Already Shipped
Once an order has shipped, it generally cannot be canceled through our standard cancellation process.
If you no longer need an item that has already shipped, you may request a return after delivery in accordance with our Return, Exchange & Refund Policy.
This policy does not affect any cancellation or refund rights available to you under applicable law.
2. How to Request a Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Email: hello@lucairleon.com
Phone: +1 (386) 274-6183
Please provide the following information:
- Your order number.
- The name or email address used when placing the order.
- Any necessary order confirmation details.
- A statement requesting cancellation.
We may request appropriate transaction verification if additional information is needed to confirm your order.
You are not required to provide a reason for cancellation, but you may share one voluntarily.
For payment security, please do not send complete credit card numbers, CVV codes, or other sensitive payment information through regular email.
3. Cancellation Request Processing
Our customer service team reviews cancellation requests during regular business hours.
After receiving your request, we will verify your order's processing and shipping status and notify you of the outcome by email.
For eligible orders that have not shipped, we will complete the cancellation and arrange the applicable refund as promptly as possible.
Please note: Submitting a cancellation request does not mean your order has been successfully canceled. Your cancellation is confirmed only after you receive our confirmation notice.
If your order has already shipped, we will explain the available return and refund options.
4. Refunds for Canceled Orders
For successfully canceled orders that qualify for a refund, we will return the applicable amount to your original payment method.
Refunds are typically initiated within 1–3 business days after the cancellation is confirmed and refund eligibility is verified.
This timeframe refers to refund processing, not the date the funds will appear in your account.
Actual refund posting times depend on your bank, credit card issuer, or other payment provider.
If applicable law requires a faster refund, we will follow the relevant requirements.
If you have questions about your refund status, please contact hello@lucairleon.com.
5. Shipped Orders & Returns
As explained in our Shipping Policy, our standard order processing time is 1–3 business days. However, this does not create a fixed cancellation window.
If you wish to cancel an order, please contact us as early as possible.
Once an order has been handed over to the shipping carrier, we generally cannot guarantee that delivery can be stopped through the standard cancellation process.
For shipped orders, we offer a 40-calendar-day return and exchange period for eligible items, beginning on the delivery date.
- Returns due to personal preference: Customers are responsible for applicable return shipping costs.
- Damaged, defective, or incorrect items: For confirmed eligible cases, we cover the necessary return shipping costs and do not charge related return handling fees.
For complete return eligibility requirements, instructions, and refund details, please refer to our Return, Exchange & Refund Policy.
6. Shipping Delays & Cancellation Rights
If we cannot ship your order within the promised shipping timeframe, we will notify you as required by applicable U.S. consumer protection rules.
Where required by law, you may choose to agree to the shipping delay or cancel your order and receive a prompt refund.
If we are unable to fulfill your order, we will arrange cancellation and a refund in accordance with applicable law.
7. Contact Us
If you have questions about order cancellations, order status, or refunds, please contact us.
Address: 3835 Reid St #9A, Palatka, FL 32177, United States
Telephone: +1 (386) 274-6183
Email address: hello@lucairleon.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)