Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, browse products, place orders, or use our services.

This policy applies to our online shopping and customer services provided to consumers in the United States.

1. Information We Collect

We may collect the following information to process orders and provide our services:

  • Personal and Contact Information: Name, email address, phone number, shipping address, and billing address.
  • Order and Transaction Information: Order numbers, purchase history, payment methods, transaction status, and necessary payment confirmation details.
  • Customer Service Information: Inquiries, return and exchange requests, refund records, and customer feedback.
  • Device and Usage Information: IP address, browser type, device information, access times, and website activity.
  • Cookies Information: Browsing preferences and website usage information collected through Cookies or similar technologies, where applicable.

Payments may be processed by third-party payment service providers. We do not ask you to provide complete credit card information through regular customer service emails.

2. How We Use Your Information

We may use your personal information to:

  • Process payments, confirm orders, and arrange product deliveries.
  • Provide customer support and handle returns, exchanges, and refunds.
  • Send order confirmations, shipping updates, and essential service notifications.
  • Maintain website functionality and improve your shopping experience.
  • Prevent fraud, unauthorized transactions, and other security risks.
  • Comply with applicable legal, tax, and regulatory obligations.
  • Send marketing communications where permitted by applicable law.

We use personal information only for reasonable, necessary, and appropriately disclosed purposes.

3. Cookies and Similar Technologies

Our website may use Cookies and similar technologies to support shopping cart functionality, remember user preferences, maintain website security, and improve the browsing experience.

Depending on the features enabled, Cookies may be used for essential website operations, functionality, analytics, or marketing activities.

You can manage or delete Cookies through your browser settings. Disabling certain Cookies may affect some website features.

Where applicable law requires prior consent for non-essential Cookies, we will obtain the necessary consent before using them and allow you to withdraw that consent where required.

4. Information Sharing

We may share necessary personal information with the following service providers to fulfill orders and provide our services:

  • Payment processing providers.
  • Shipping and delivery providers.
  • Website hosting and technical support providers.
  • Customer service and order management providers.
  • Analytics and marketing service providers, where applicable.
  • Regulatory or law enforcement authorities when legally required.

We do not use personal information for other purposes that have not been appropriately disclosed.

If our data processing activities involve the sale or sharing of personal information or targeted advertising as defined by applicable state privacy laws, we will provide the required disclosures and opt-out options.

5. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill orders, provide services, comply with legal obligations, or resolve disputes.

Retention periods may vary depending on the type of information. When personal information is no longer needed and no legal retention obligation applies, we will take reasonable steps to delete or otherwise appropriately handle it.

We use reasonable technical and administrative measures to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

  • Request access to or a copy of your personal information.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information under applicable conditions.
  • Opt out of non-essential marketing emails.
  • Opt out of certain sales or sharing of personal information or targeted advertising where required by law.
  • Withdraw previously provided consent where applicable.

To submit a privacy rights request, please email hello@lucairleon.com.

We may need to verify your identity to protect your information and will process requests within the timeframes required by applicable law.

Certain requests may be subject to legal recordkeeping obligations or other permitted exceptions.

7. U.S. Privacy and Consumer Protection

We handle personal information in accordance with applicable U.S. federal and state privacy, consumer protection, and data security laws.

Privacy requirements and consumer rights may vary by state and depend on the applicable legal conditions.

If you have questions or concerns about how your information is handled, you may contact us. Depending on applicable law, you may also submit a complaint to the Federal Trade Commission (FTC), your state attorney general's office, or another authority with appropriate jurisdiction.

8. Children's Privacy

Our website is intended for general consumers and is not specifically directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 unless permitted by applicable law.

If you believe a child's personal information has been collected improperly, please contact us. We will review the matter and take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, or applicable legal requirements.

Any updates will be posted on the relevant page of our website. Where required by law, we will provide additional notice or obtain consent for material changes.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us.

Address: 3835 Reid St #9A, Palatka, FL 32177, United States
Telephone: +1 (386) 274-6183
Email address: hello@lucairleon.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)