Terms of Service

Welcome to Lucairleon. These Terms of Service apply to browsing products, placing orders, making payments, and using our related shopping services. Please review these terms and our related policies before making a purchase.

We primarily offer furniture and related home products to customers in the United States.

1. Website Use & Account Responsibilities

You are responsible for providing accurate, complete, and up-to-date information when creating an account, placing an order, or entering shipping details.

Please take reasonable steps to protect your account credentials. If you notice unusual activity or unauthorized access, contact us as soon as possible.

You may not use our website for fraudulent activities, illegal transactions, intentionally fraudulent orders, or unauthorized access to restricted systems.

We take reasonable measures to maintain website functionality, but services may occasionally be interrupted due to maintenance or technical issues.

2. Product Information & Pricing

We make reasonable efforts to ensure that product descriptions, images, dimensions, materials, and pricing information are accurate.

Product availability may change. If an item becomes unavailable after your order is confirmed, we will notify you and offer an appropriate resolution.

Product prices may change, but changes generally do not affect confirmed orders that must be fulfilled under their original terms. Obvious product information or pricing errors will be handled reasonably and in accordance with applicable law.

3. Orders & Payments

Before placing an order, please verify your selected products, quantities, shipping address, and payment information.

After submitting an order, you may receive an order confirmation email. Order submission, payment confirmation, and shipment are separate stages of the purchasing process.

Payments must be completed using the payment methods available at checkout and may be subject to verification or authorization by the payment service provider.

Our standard order processing time is 1–3 business days, with an order cut-off time of 6:00 PM Eastern Time (ET).

Orders successfully confirmed before 6:00 PM ET, Monday through Friday, begin processing that day. Orders confirmed at or after the cut-off time, on weekends, or on applicable public holidays begin processing on the next business day.

4. Shipping & Delivery

We currently ship throughout the United States.

• Orders under $90: $8 shipping fee.
• Orders of $90 or more: Free shipping.
• Order processing time: 1–3 business days.
• Estimated shipping transit time: 7–12 business days, excluding processing time.
• Shipping carriers: FedEx, UPS, and DHL.

Delivery times are estimates and may be affected by weather, public holidays, carrier disruptions, or other circumstances.

If your shipment is delayed, damaged, or lost, please contact our customer service team.

For more information, please refer to our Shipping Policy.

5. Order Cancellation

You may request to cancel an order that has not yet shipped. Please contact us as soon as possible by email or phone and provide your order number and any necessary verification details.

We will review cancellation requests during regular customer service hours and notify you of the outcome by email. Submitting a cancellation request does not automatically cancel your order.

Orders that have already shipped generally cannot be canceled through our standard cancellation process. However, you may request a return after delivery in accordance with our return policy.

For successfully canceled orders that qualify for a refund, we typically initiate a refund to the original payment method within 1–3 business days. Actual refund posting times depend on your bank or payment provider.

Any cancellation or refund rights arising from shipping delays will be handled in accordance with applicable law.

For more information, please refer to our Order Cancellation Policy.

6. Returns, Exchanges & Refunds

We offer a 40-calendar-day return and exchange period for eligible items, beginning on the date of delivery.

Returned items must meet the conditions outlined in our published return policy.

• Returns due to personal preference: Customers are responsible for return shipping costs.
• Damaged, defective, or incorrect items: For confirmed eligible cases, we cover the necessary return shipping costs and do not charge related return handling fees.

Once returned items have been inspected and approved, refunds are typically initiated to the original payment method within 1–3 business days.

Actual refund posting times depend on your bank or payment provider.

For complete details, please refer to our Return, Exchange & Refund Policy.

7. Privacy & Data Protection

We may collect personal information necessary for order processing, payments, shipping, and customer support, including names, contact details, shipping addresses, and order records.

This information is primarily used to complete transactions, provide customer support, maintain transaction security, and meet applicable legal obligations.

Where necessary, we may share relevant information with payment processors, shipping carriers, and technical service providers.

Our website may use cookies and similar technologies to support essential functions and improve the browsing experience. Where consent is legally required for non-essential cookies, we will follow the applicable requirements.

Depending on applicable law, you may have rights to access, correct, or delete your personal information or withdraw certain previously provided consent.

We take reasonable measures to protect personal information, but no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Intellectual Property

Website text, images, page designs, and other content may be protected by applicable intellectual property laws.

You may not reproduce, distribute, or use protected content for unauthorized commercial purposes without permission from the relevant rights holder, except where permitted by law.

Rights to third-party content remain with their respective lawful owners.

9. Limitation of Liability

We make reasonable efforts to provide accurate product information, reliable shopping services, and order fulfillment consistent with our published policies.

Technical failures, shipping disruptions, or other circumstances beyond our reasonable control will be addressed in accordance with applicable law.

Nothing in these Terms limits or excludes consumer rights or liabilities that cannot legally be limited or excluded, including applicable rights relating to product quality, refunds, and other statutory protections.

10. Dispute Resolution & Governing Law

If you have concerns about an order, payment, delivery, or after-sales service, we encourage you to contact us by email first. We will make reasonable efforts to resolve the issue through communication.

To the extent permitted by applicable law, these Terms are governed by the laws of the State of Florida and applicable United States federal laws.

This provision does not affect mandatory consumer protections available under other applicable laws.

If a dispute cannot be resolved through communication, you may pursue available legal remedies or submit a complaint to an appropriate regulatory authority.

11. Changes to These Terms

We may update these Terms to reflect changes in our services, operations, or applicable legal requirements.

Updated Terms will be posted on the relevant website page. Where additional notice or express consent is required by law for material changes, we will comply with those requirements.

Updates will not automatically apply retroactively to previously established transactions or override applicable consumer rights.

12. Contact Us

If you have questions about these Terms of Service or our shopping services, please contact us.

Address: 3835 Reid St #9A, Palatka, FL 32177, United States
Telephone: +1 (386) 274-6183
Email address: hello@lucairleon.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)