Return, Exchange & Refund Policy

We are committed to providing a clear and transparent shopping experience. We offer a 40-day return and exchange policy for eligible products.

This policy applies to orders delivered across the entire United States. Please review the following information before purchasing to understand our return requirements, shipping costs, return procedures, and refund processing timelines.

1. 40-Day Return & Exchange Policy

You may request a return or exchange within 40 calendar days of receiving your order.

Eligible reasons include:

  • Changing your mind or no longer needing the product.
  • Ordering the wrong item, size, or style.
  • Receiving a defective product.
  • Receiving an item damaged during shipping.
  • Receiving an incorrect item.

Returns requested for personal reasons must meet the eligibility requirements outlined in this policy.

Requests submitted after 40 days may be declined unless additional rights or remedies apply under applicable law or a valid product warranty.

2. Return Eligibility

For returns or exchanges requested due to personal preference, items must meet the following conditions:

  • Items must be unused, in their original condition, and free from significant signs of use or customer-caused damage.
  • All original parts, accessories, hardware, and included components must be returned.
  • Original packaging should be used whenever reasonably possible. If unavailable, suitable protective packaging must be provided.
  • An order number, order confirmation, or other valid proof of purchase must be provided.

Returned items will be inspected to determine whether they meet the applicable return requirements.

These conditions apply to voluntary returns and do not limit your rights regarding defective, damaged, or incorrectly supplied products under applicable law.

3. How to Request a Return or Exchange

To request a return or exchange, please contact us within 40 calendar days of receiving your order.

Email: hello@lucairleon.com

Please include your order number, the item you wish to return or exchange, and the reason for your request.

If your item is defective, damaged, or incorrect, please include photographs when available.

Our return process is as follows:

  • Submit your request: Email our customer service team with your order details.
  • Request review: We will review your request and confirm whether it meets the applicable return requirements.
  • Receive return instructions: For eligible requests, we will provide the designated return address and shipping instructions.
  • Ship your return: Package the item securely and arrange return shipping according to the instructions provided.
  • Return inspection: Once your return arrives, we will inspect the item and its included components.
  • Refund or exchange: After confirming eligibility, we will process your refund or arrange an exchange.

Please hand your return over to the shipping carrier within 14 calendar days of receiving our return instructions, unless another arrangement has been agreed upon.

If you cannot ship the item within this period for a reasonable reason, please contact us in advance.

The designated return shipping address will be provided after your return request is reviewed. Please do not send items to our contact address unless we specifically confirm it as the appropriate return location.

4. Return Shipping Costs & Fees

4.1 Returns Due to Personal Preference

If you request a return or exchange because you changed your mind, ordered the wrong product, or no longer need the item, you are responsible for the return shipping costs.

You must arrange return shipping, obtain or purchase the necessary shipping label, and pay the applicable carrier charges.

For items eligible for standard parcel shipping, you may select an appropriate shipping carrier based on the item's dimensions, weight, and packaging requirements.

4.2 Items Requiring Special Freight Shipping

Some large or heavy items cannot be returned through standard parcel services and may require specialized freight transportation, including less-than-truckload (LTL) freight or another suitable shipping service.

For returns requested due to personal preference, you are responsible for the applicable freight shipping costs.

Estimated return shipping costs depend on:

  • The item's packaged weight and dimensions.
  • The distance between the pickup location and the designated return destination.
  • The shipping carrier's applicable transportation rates.
  • Any necessary pickup, loading, or additional transportation services.

Estimated Return Shipping Cost Calculation:

Estimated return shipping cost = Base carrier charge based on packaged weight, dimensions, and shipping route + Applicable additional transportation service charges.

Before purchasing, you may request a return shipping estimate by emailing hello@lucairleon.com with the product details and your delivery ZIP code.

We will provide a reasonable estimate based on available product information, the expected shipping route, and applicable transportation services to help you understand potential return costs before placing your order.

Actual return shipping costs are determined by the carrier and shipping services selected.

4.3 Return Handling Fees & Original Shipping Charges

We do not charge additional return handling or restocking fees for eligible voluntary returns.

For returns requested due to personal preference, original shipping charges that were separately charged and clearly disclosed as non-refundable before purchase are generally not refunded, except where required by applicable law.

You are responsible for the return shipping costs when arranging a voluntary return.

We do not impose undisclosed return fees.

4.4 Returns Due to Product Issues

If an item is confirmed to be defective, damaged during shipping, or incorrect, we will cover the reasonable return shipping costs for eligible returns.

We will provide appropriate return arrangements at no cost to you, which may include coordinating return transportation or providing a prepaid return shipping label.

No return shipping or return handling fees will be charged for these eligible returns.

5. Damaged, Defective, or Incorrect Items

If you receive a defective item, an item damaged during shipping, or a product that does not match your order, please contact us as soon as possible after discovering the issue.

Please provide your order number, a description of the problem, and supporting photographs when available.

We will review the information and determine an appropriate resolution, which may include repair, replacement, exchange, or refund.

We will respond to customer concerns as promptly as possible. If additional information or investigation is required, we will communicate the next steps.

For eligible claims involving defects, shipping damage, or incorrect shipments, we will cover the necessary return shipping costs.

Our 40-day voluntary return period does not limit any rights or remedies available under applicable law or a valid product warranty.

6. Refund Processing

Once your returned item arrives at the designated return location, we will inspect it to determine whether it meets the applicable refund requirements.

After the inspection, we will notify you of the refund decision by email.

For approved returns, we will initiate your refund within 1–3 business days after the return inspection is completed and eligibility is confirmed.

All refunds will be issued to the original payment method used for the purchase.

For voluntary returns, the refundable amount generally includes the purchase price of eligible returned items, less any applicable non-refundable charges that were clearly disclosed before purchase and permitted by law.

For eligible returns involving defective, damaged, or incorrect items, we will refund the applicable amount in accordance with relevant consumer protection requirements without charging return shipping or handling fees.

Please note that refund initiation does not mean the funds will immediately appear in your account.

The actual time required for your refund to appear depends on your bank, credit card issuer, or payment provider and its processing procedures.

We cannot guarantee a specific date when the funds will become available.

If applicable law requires a shorter refund processing period, we will follow that requirement.

7. Exchanges

You may request an exchange within 40 calendar days of receiving your order.

Exchanges are subject to the applicable eligibility requirements and product availability.

For exchanges requested due to personal preference, you are responsible for the applicable return shipping costs.

For eligible exchanges involving defective, damaged, or incorrect items, we will cover the necessary return shipping costs.

If the requested replacement is unavailable, we will discuss other available options, including an eligible refund.

8. Non-Refundable Returns

For voluntary returns requested due to personal preference, a refund may be declined if:

  • The item has been damaged through misuse, accidents, or improper handling.
  • The item shows significant signs of use or customer-caused damage and does not meet the disclosed return requirements.
  • Essential parts, accessories, or components are missing.
  • The return request is submitted after the 40-day return period without another applicable basis for a remedy.
  • The item otherwise fails to meet the clearly disclosed voluntary return eligibility requirements.

All returned items are subject to reasonable inspection.

If a return is not approved, we will explain the reason and discuss available options.

These restrictions do not apply where a refund, repair, replacement, or other remedy is required under applicable law.

9. Contact Us

If you have any questions about returns, exchanges, refunds, return shipping costs, or after-sales support, please contact us.

Address: 3835 Reid St #9A, Palatka, FL 32177, United States
Telephone: +1 (386) 274-6183
Email address: hello@lucairleon.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)